@misc{AyensaNavascues2005,
  author    = {Amalia Ayensa Navascues},
  title     = {Qualit{\"a}tsmanagement und Excellenz in Bibliotheken},
  volume    = {50},
  url       = {http://deposit.ddb.de/cgi-bin/dokserv?idn=977939871},
  series    = {K{\"o}lner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft},
  number    = {50},
  pages     = {63},
  year      = {2005}
}