@misc{Jansen1999,
  author    = {Heiko Jansen},
  title     = {Der Einsatz kommunikationspolitischer Instrumente an Bibliotheken},
  volume    = {16},
  series    = {K{\"o}lner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft},
  number    = {16},
  pages     = {69},
  year      = {1999}
}